CGV
Terms & Conditions
Legal information and contact of the seller:
ETHNIX TOURS VOYAGES
06 Allée des baies Rose
97441 SAINTE-SUZANNE
Preamble:
Inscription:
You can book either via our website, by post or by telephone on 0826 382 832 (€0.15/min).
Registering for one of our holidays implies acceptance of our general and special terms and conditions of sale in force on the day your order is placed. It also implies acceptance of our conditions of use of the site. This acceptance is made on behalf of all the participants mentioned on the booking form. If you are registering with more than one person, please make sure that you give us all the names and details of all the people on your booking form, as well as the name of the person responsible for the file, to whom we will address all correspondence. Receipt of this booking form only implies acceptance of the booking subject to availability, which may vary in real time.
- More than 30 days before departure:
Complete and return your booking form together with a deposit of 30% of the total cost of your stay. The balance must be paid 30 days before departure.
- Less than 30 days before departure:
Please pay the full amount of the stay with your booking form.
- Less than 8 days before departure :
For bookings made less than 8 days before departure, payment must be made in cash or by credit card.
- Registration fees: A registration fee of €5 per person applies to each person registered.
Payment by bank transfer:
IBAN
ETHNIX TOURS VOYAGES
Crédit Agricole de Sainte-Suzanne
1, rue du Général de Gaulle
97441 Sainte-Suzanne
IBAN : FR76 1990 6009 7430 0163 1649 762
BIC : AGRIRERX
Confirmation and invoice
Confirmation of your booking will be sent to you by return of post, together with a countersigned copy of your booking form, your invoice, any insurance contract and the technical information sheet for your holiday if you have not already received it. You can also download them from your customer area.
Payment of the balance
The balance, including any additional services requested after registration, as well as any small-group supplement mentioned in the price, must be paid 30 days before the departure date, without any reminder from us.
- Payment by credit card:
Credit card payments can be made directly online via the ‘CLIENT AREA’ interface.
If the booking has been made by post or telephone, it will be debited directly 30 days before departure unless you indicate otherwise.
- Other means of payment:
It must reach the agency no later than 30 days before departure.
A stay that has not been paid for on time may be cancelled without a reminder, in which case the deposit will be retained by ETHNIX TOURS.
Invitation
As soon as you have paid the balance, you will receive your invitation to the meeting point and the necessary contacts. For the ‘freedom’ packages, you will also receive a travel pack for each reservation pack, including maps and a topographical guide. In some cases, the topo-guide and maps are handed over at the start of the tour, while in other cases the Freedom pack is only loaned for the duration of the tour. For bookings made close to departure (less than 15 working days), the cost of sending the file will be invoiced according to the type of transport used. In the event of erroneous transmission by the customer of its co-ordinates, ETHNIX TOURS, declines any responsibility in the event of non-execution or bad execution of the voyage due to the non-receipt of the documents. In this case it is up to you to contact us so that we can forward them to you. Any costs incurred will be charged to the customer.
Prices
For all our holidays, our prices are given in euros, including VAT. They are given for a specific period depending on the number of days and people and the type of accommodation. The prices shown in our catalogues and on our websites have been established on the basis of the prices in our possession at the time of writing. The customer expressly acknowledges having read the information relating to the prices of the holiday
chosen, thanks to the documentation and technical sheets. We mention in our technical sheets what is included and what is not.
Unless otherwise stated, prices do not include :
- booking fees,
- insurance
- flights
- Airline and airport taxes,
- tourist taxes in accommodation,
- local taxes, accommodation taxes.
- vaccination and visa fees
- drinks and personal expenses,
- site visits
Cancellation
On your part:
Any cancellation or modification on your part prior to departure must be sent to us by registered letter with acknowledgement of receipt or email. The date of acknowledgement of receipt of this letter or email will be taken as the date of cancellation for the purposes of calculating the charges. The amounts withheld are calculated according to the following scale:
- More than 30 days: lump sum of €50 per person, non-refundable by the insurance company.
- From 30 to 21 days: 30% of the amount
- From 20 to 8 days: 75% of the amount
- Less than 7 days or no-show at departure: the full amount is due.
These sums (except for the amount more than 30 days in advance) will be reimbursed by the insurance in the event of a justified cancellation if you have taken out such insurance. The insurance does not come into force until 30 days before departure, which means that the lump sum of €50 per person will not be reimbursed by the insurance.
